At Zenon Wild, we aim to provide a smooth and reliable shipping experience for every customer. This Shipping Policy explains how we process orders, prepare products, and handle deliveries.
1. Order Processing
After an order is placed, Zenon Wild begins preparing the products for dispatch. Orders are reviewed to ensure that the submitted customer and delivery information is complete and accurate.
Customers may be contacted by phone or email to confirm order details when necessary.
2. Cash on Delivery
Zenon Wild accepts Cash on Delivery (COD) as the available payment method. Customers are expected to pay the applicable order amount to the delivery representative when the order is delivered.
No online card payment is required to place an order through our website.
3. Shipping Charges
Any applicable shipping charges will be communicated during the ordering process or displayed before the order is confirmed.
Shipping charges may vary depending on the order, delivery location, package size, or other applicable factors.
4. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact information provided at checkout.
If additional information is required to process an order, Zenon Wild may contact the customer before dispatch.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery information, including their name, phone number, and delivery address.
If incorrect or incomplete information is provided, customers should contact Zenon Wild as soon as possible at [email protected].
6. Delivery Attempts
Our delivery partners may make reasonable attempts to deliver an order to the provided address. Customers should remain available to receive the package and complete the Cash on Delivery payment when applicable.
If a delivery cannot be completed, additional arrangements may be required before the order can be delivered again.
7. Order Changes
Requests to change an order or delivery information should be submitted as soon as possible after placing the order.
Once an order has been prepared or dispatched, changes may not always be possible.
8. Damaged Packages
Customers should inspect the package when it arrives. If the package appears visibly damaged, please notify the delivery representative where possible and contact Zenon Wild promptly.
For products that arrive damaged or defective, please contact us within 48 hours of delivery at [email protected] and provide relevant order details and photographs where available.
9. Missing or Incorrect Items
If an order contains a missing, incorrect, or different product from what was ordered, contact us within 48 hours of receiving the package.
We will review the order information and work toward an appropriate resolution.
10. Undelivered Orders
If an order cannot be successfully delivered, Zenon Wild may contact the customer to confirm the delivery details or arrange another delivery attempt where applicable.
Customers should contact us if they have concerns about an order or require assistance with delivery.
11. Contact Us
For questions about shipping, delivery, or an existing order, please contact:
Zenon Wild
Email: [email protected]