At Zenon Wild, we want you to be satisfied with your purchase. This Refunds and Returns Policy explains the time frames and conditions applicable to returns, replacements, and refunds for products purchased from our website.

1. Return Eligibility

You may request a return within 14 calendar days of receiving your order. To be eligible, the product must be unused, in its original condition, and returned with its original packaging, labels, and accessories where applicable.

Products that have been used, damaged after delivery, altered, or returned without the required packaging may not qualify for a return.

2. Return Request Time Frame

Customers must contact Zenon Wild within 14 days of delivery to request a return.

Please email [email protected] with your order details, the reason for the return, and any relevant photographs if the product arrived damaged or defective.

3. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

We may request photographs or other information to assess the issue. Once the issue is verified, we may offer a replacement or another appropriate resolution.

4. Return Approval

After receiving your return request, Zenon Wild will review the information and provide return instructions where the request is eligible.

Approved returns should be sent back within 7 calendar days of receiving our return instructions.

5. Return Shipping

Unless the product is defective, damaged upon arrival, or incorrectly supplied, the customer may be responsible for the cost of returning the product.

For an approved return caused by an error on our part, Zenon Wild may arrange or reimburse reasonable return shipping costs where applicable.

6. Inspection of Returned Products

Once we receive the returned product, it will be inspected within 5 business days.

The outcome of the inspection will determine whether the product qualifies for a replacement or refund in accordance with this policy.

7. Refunds

If a refund is approved, it will be processed within 7 business days after the return has been inspected and approved.

As Zenon Wild accepts Cash on Delivery only, refunds will be handled through an appropriate refund arrangement communicated to the customer. We do not process refunds to credit or debit cards for COD orders.

8. Exchanges and Replacements

Where an eligible product is defective, damaged, or incorrectly supplied, Zenon Wild may provide a replacement, subject to product availability.

Replacement requests should be submitted within 14 calendar days of delivery, or within 48 hours for products reported as damaged or defective upon arrival.

9. Non-Returnable Situations

A return may be declined when:

  • The return request is submitted after the applicable 14-day return period.
  • The product has been used or altered.
  • The product has been damaged after delivery due to improper handling.
  • Original packaging, accessories, or components are missing where they are required for the return.
  • The product is returned without prior approval from Zenon Wild.
  • The product does not meet the applicable return conditions.

10. Order Issues

If you receive the wrong product or your order contains a missing item, contact us within 48 hours of delivery. We will review the order and determine the appropriate resolution.

11. Contact Us

For return, replacement, or refund requests, please contact:

Zenon Wild
Email: [email protected]