At Zenon Wild, we value your satisfaction and stand behind the quality of our outdoor and travel products. If you’re not happy with your purchase, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is damaged, defective, or incorrect

  • You contact us within 3 days of receiving the product

  • The item is unused, in its original packaging, and in resellable condition

We do not accept returns for:

  • Change of mind

  • Items damaged after delivery due to misuse

2. How to Request a Return

To request a return:

  1. Email us at [email protected] within 3 days of delivery

  2. Include:

    • Your order number

    • A brief description of the issue

    • Clear photos of the product and packaging

We will respond within 2 business days with further instructions.

3. Refund Policy

Since we only accept Cash on Delivery, refunds are processed as follows:

  • If your return is approved, we will arrange a product replacement or provide a cash refund upon pickup of the returned item

  • Refunds will be issued within 7 business days after we receive and inspect the returned item

4. Return Shipping

  • Return shipping costs for damaged or incorrect items will be covered by Zenon Wild

  • If a return is not due to our error, the customer is responsible for return shipping

5. Contact Us

For return or refund questions, please contact:
📧 [email protected]